Storecall

Stop Finding Out About Room Issues
From Guest Complaints

Storecall gives housekeeping, maintenance, and property management teams one place for room inspections, service issues, and guest-readiness checks — so problems are resolved before guests notice them.

Hotel room inspection and property operations management dashboard
Trusted across industries
Retail
Manufacturing
Logistics
Food Service
Facilities
GDPR Ready
The Difference

Why Notebooks and Radio Calls Can’t Maintain Guest Standards

Room checks, maintenance and service issues disappear into notebooks, radios and chats—with no single source of truth.

Before

Without Structure

  • Inconsistent housekeeping standards between staff and shifts
  • Maintenance issues not logged, forgotten, or delayed
  • Guest complaints handled reactively instead of proactively
  • Room readiness not visible to front desk in real time
  • No documented record of service failures
  • Compensation approvals, maintenance quotes, and capex requests waiting for sign-off while guests are impacted
After

With Storecall

  • Structured room inspections with evidence
  • Maintenance tasks tracked from assignment to completion
  • Guest issues handled with full traceability
  • Front office visibility into room readiness
  • Service failures documented with root-cause tracking
  • Overdue maintenance and guest issues automatically escalate until someone acts — nothing sits ignored for days
Proven Outcomes

Measurable Results Across Your Properties

Real outcomes when room inspections, maintenance issues, and service standards move out of notebooks and radios into one structured, visible system.

0%
Standards Compliance Rate
Room inspections, housekeeping checks, and service quality routines completed consistently across every property.
0%
Issues Resolved Pre-Checkout
Maintenance issues, room defects, and service failures fixed before the guest checks out — protecting reviews and reputation.
0hr
Average Decision Turnaround
Compensation approvals, upgrade requests, and repair authorisations decided the same day instead of escalating through email.
0+
Properties Coordinated
Housekeeping, maintenance, and front office teams all operating from one system with portfolio-level visibility.
0%
Repeat Guest-Impacting Issues
When service failures are tracked to root cause, the same problems stop affecting future guests at the same property.
0%
Full Audit Trail
Every room inspection, guest issue, and maintenance task logged with timestamps — protecting brand standards and accountability.
Three Core Workflows

Workflows that Protect Every Guest's Experience

Ensure rooms, public areas, and service standards meet your expectations—every shift, every day.

1

Property Audits

Standardize Quality · Track Compliance

Run structured room checks, public area audits, and service quality inspections across your properties.

100%
Documented
Every
Issue Tracked
Room quality auditsBrand standards checksHousekeeping quality checks
2

Service & Maintenance Logs

Track Everything · Nothing Gets Lost

Track guest issues, service failures, and maintenance work with full visibility and accountability.

0
Lost Issues
100%
Visibility
Guest complaintsRoom maintenance issuesAmenity replenishment
3

Approvals that Protect Revenue and Brand

Faster Decisions · Complete Transparency

Standardise decisions around compensation, upgrades, spend, and supplier approvals.

3hr
Avg Time
76%
Approval Rate
Complimentary upgradesCompensation approvalsEvent discounts

Every Issue Tracked Until Resolved

Problems don't disappear into email threads or WhatsApp groups. Every finding, every request, every handover is captured, assigned, and tracked through to completion—with complete visibility along the way.

15,469+ submissions processed and tracked
Average decision time: 3 hours, not days
100+ locations with unified visibility
100% audit trail for compliance
Hotel property inspection and maintenance tracking workflow
Status
Completed
Compliance
94.2%
How It Works

How Hospitality Teams Use Storecall Every Day

Housekeeping supervisors, maintenance teams, front office managers, and property directors use Storecall to coordinate inspections, issues, and service standards — so every guest touchpoint meets the brand promise.

Housekeeping Task Coordination

Manage room turns, deep cleans and inspection checklists so standards stay high even at peak occupancy.

Maintenance Visibility

Capture, prioritise and resolve maintenance issues quickly with clear accountability and status tracking.

Guest Service Standards

Standardise service routines from check-in to check-out so guests experience the same quality at every property.

Want to see how Storecall fits your specific needs?

Platform Capabilities

Everything You Need to Protect Guest Experience Across Properties

Room checks, housekeeping quality, maintenance issues, and guest service workflows—unified into one operational flow.

Structured Room Inspections & Service Checks

Standards

Room readiness audits, housekeeping checks, and public area inspections — all completed digitally with photos and accountability.

Clear Accountability Across Property Teams

Accountability

Every room defect, maintenance issue, and guest complaint has an owner and a status. Property managers see what’s resolved and what’s outstanding.

Housekeeping & Property Routines on Schedule

Consistency

Room checks, deep-clean schedules, and public area inspections appear automatically — so guest-facing standards never slip.

Guest Issue & Maintenance Tracking

Follow-through

Room defects, service failures, and maintenance requests get logged immediately and tracked until resolution — before the guest notices.

Property Approvals in Hours, Not Days

3hr avg decision

Compensation requests, upgrade approvals, and repair authorisations — submitted with full context and decided the same day.

Real-Time Visibility Across Properties

Full visibility

Portfolio managers see room standards, maintenance backlogs, and service quality across every property — without waiting for weekly reports.

15K+
Submissions
3hr
Avg Decision
100+
Locations
76%
Approval Rate
Beyond Checklists

Dashboards & Document Management for Hospitality

Turn property operations data into portfolio-level insights with configurable dashboards, and keep brand standards and service procedures where every property team can access them.

Property Standards Dashboards

Build dashboards that show portfolio managers room inspection scores, maintenance backlogs, guest issue resolution times, and housekeeping quality trends across every property.

Room inspection score tracking
Maintenance backlog monitoring
Guest issue resolution times
Housekeeping quality trends
Property performance comparisons
Weekly property reports auto-emailed to portfolio managers

Brand Standards & Service Procedures Library

Keep brand standards, housekeeping procedures, service scripts, and training materials where every property team can access them. Link to room inspections so staff always follow current guidelines.

Version-controlled brand standards
Read confirmation for staff
Link procedures to inspections
Mandatory reading before shifts
Property-based access control
Automatic update notifications
Hospitality

One Platform for Every Guest Touchpoint

Give every property consistent tools for inspections, issues, service requests, and approvals—priced fairly per active user.

Starter

Full platform access for up to 10 users

R2,500/ month

Up to 10 users · All features included

  • All platform features included
  • Audits, logs, approvals & actions
  • Schedulers, reports & dashboards
  • Standard support
Most Popular

Growth

Per-user pricing as your team scales

R249/ user / month

11+ users · Billed per user

  • All platform features included
  • Audits, logs, approvals & actions
  • Schedulers, reports & dashboards
  • Priority support

Enterprise

Volume pricing for large-scale operations

R199/ user / month

100+ users · Custom billing

  • All platform features included
  • Dedicated account manager
  • Custom implementation support
  • SLA guarantees

How it works: The Starter plan is R2,500/month and covers up to 10 users with every feature included. When your team grows beyond 10, you move to Growth — simple per-user pricing at R249/user. Organisations with 100+ users benefit from volume pricing at R199 per user. All plans include a 30-day free trial with no credit card required.

FAQ

Frequently Asked Questions

Everything you need to know about Storecall

Storecall is a connected operations platform that brings your daily workflows—like audits, issue logs, and approvals—into one structured system. It replaces scattered communication, spreadsheets, and manual tracking with a clear, accountable process your whole team can follow.

Still have questions?

Can't find the answer you're looking for? Our team is here to help.

Ready to Protect Guest Experience
Across Every Property?

Join hospitality teams using Storecall for room inspections, maintenance tracking, housekeeping quality, and service standards. Start your free trial today — no credit card required.

30-day free trial
No credit card required
Setup support included
Cancel anytime
3hr Avg Decisions
Decisions in hours, not days
100+ Locations
Coordinated through one system
15K+ Workflows
Processed without manual tracking